You can still order directly from us from another EU country.

PPWR stands for Packaging and Packaging Waste Regulation. It is Regulation (EU) 2025/40. It entered into force on 11 February 2025 and has generally applied since 12 August 2026. Some requirements take effect later.

It covers the life cycle of packaging: less unnecessary material, better reusability and recyclability, and rules for collection and disposal. Not all packaging obligations are new; national rules already existed. The new regulation changes and harmonises the legal framework.

European Commission overview (English) · Original regulation (German)

Businesses must contribute to organising and financing the disposal of their packaging. This is known as “extended producer responsibility”. Here, “producer” does not only mean the factory that makes a box; depending on its role, an online retailer can also fall within this definition.

For direct sales to consumers in other member states, the requirement to appoint an authorised representative based there is particularly relevant. There are also the respective registration, reporting and participation obligations within packaging waste management schemes. The scope and procedures depend on the country and the business’s specific role.

For us, this means additional fixed costs and administrative work for each destination country, on top of packaging and postage. At our order volumes, we currently cannot fund this in every country. As a private customer, you do not have to register yourself simply because you buy from us.

Relief for smaller businesses is being discussed. On 8 September 2026, Germany’s Federal Environment Ministry outlined proposals including exemptions for small packaging volumes and later registration. The European Commission also refers to a proposal to suspend the authorised-representative requirement.

Proposals are not yet a generally applicable exemption. We therefore cannot give a date for resuming direct deliveries to more EU countries. We will announce changes on our Shipping and delivery page.

No. Your billing address remains your actual address. Enter the German receiving address as a different delivery address. Copy the forwarder’s address exactly, especially your customer number. If checkout does not accept your combination of billing and delivery addresses, please contact us.

That depends on the service. Parcel size, weight, value and excluded items all matter. Our examples cover standard parcels, not furniture, pallets or freight shipments. Please check these shipments with us and the forwarder in advance. For example, Ship-it’s terms exclude shipments worth more than 600 €.

Receipt, handling and transport by the forwarder add to our delivery time. Some services wait for your authorisation or payment. Allow extra time and check the current transit times for your country. An extra forwarding stage makes delivery in time for a birthday or trip less predictable.

Your statutory rights against Hipster Baby remain unaffected. Our cancellation and returns policy applies to cancellation and returns. Forwarding is a separate service; its cost is not automatically refunded when you cancel the purchase of the goods.

Check with the service in advance how returns, damage and loss are handled and what insurance applies. Keep the tracking numbers for both delivery stages. If there is a problem with your order, please contact us; if the problem occurs during forwarding, also contact the service you appointed. Observe the applicable deadlines.

Some services offer this. It may save postage, but consolidation, new packaging or longer storage can cost extra. Mailboxde’s parcel consolidation, for example, is an additional paid service. Compare the total price first and allow for the extra waiting time.

The table shows only a few examples. Check your country and postcode directly with the provider. Not every service covers every EU country or island. If you have a suitable German receiving address, you can use it as your delivery address with us. For Austria, you can continue ordering normally with direct delivery.